I find Groundwire (with push notifications enabled) to be very reliable. įinally, you might try a different softphone. Install and Configuration of Zoiper on Android Now go to Google Play Store and install Zoiper App, we suggest you connect your phone to a Wi-Fi Network. You could try Zoiper’s push notification feature, which eliminates the need for the device to maintain registration see. First login to myPBX Control panel and get your phone extension details by clicking on Settings -> Phone Extensions -> click on the desired phone extension and then on the Instructions tab. 10 minutes (it’s now 1 minute) and see whether you can make and/or receive calls during that time.Īlso, your phone likely has settings for each app regarding battery usage restrictions that you could adjust to work around the problem. You might try setting the registration interval to e.g. I know almost nothing about Zoiper but it probably has some logging options that would show what happened. While the mobile carrier may have blocked re-registration, IMO it’s more likely that the app was paused in the background (to save battery) and as a result didn’t renew the registration. However, Zoiper was somehow unable to renew its registration and on line 5243 we see the contact being deleted because of registration expiration (not because of qualify failing). Starting at line 5132, we see a valid reply to OPTIONS from the mobile and line 5158 shows 2 available contacts. It appears that Zoiper was briefly registered correctly. If this does not connects still then please re-scan the QR code for your VOIP User account.I’m puzzled. If there is no sound please check if the Microphone is enabled on the phone app settings VOIP User is showing Not Ready If the s-ip is showing ‘not ready’ then please try the following settings below:Ĭlose the app down and reboot the app again, you can try turning your phone off and back on again and opening the app to see this puts it back to ‘ready’ They may be an issue with your router or ISP so please disable WIFI on your phone and see if the app connects to mobile data, If this works then you have an issue with the ISP or While on the call, press the volume key and make sure the volume hasn’t been turned down. Login to the Voiceflow user portal and click on PBX -> Softphone from. Setup Caller ID or CLI on Zoiper SIP VoIP Account Settings. If the handset is faulty we will email you instructions on where to return the handset.įaults and Solutions Issue Solution Receiver is not picking up any sound First, check if the app VoIP user is active on the keypad, Then, dial 121 to do an echo test. Google App Store by searching Zoiper and downloading the Zoiper App. Click on Accounts Zoiper settings iphone and Android To add an account first click on the +. Zoiper Classic < v3 will send Notify packets every 1-5 milliseconds. You’ll also need to reboot the handset, and possibly any networking equipment such as your router or network switches. It is available for Android, iOS, and Windows, but might require payment for some. From home screen click on the three lines in the upper left Click on Settings Click on Account Click on the Green checkmark, it will turn grey when done (opposite to turn back on) Images are from ZoiPer 2.2.49 for Android / Library Version v2.8. You may be asked to move the handset to another ethernet port or swap some parts with another phone that is working to see if the issue persists. If your handset develops a fault then we will need to do a remote session with you to see what the issue is. To unmute the active caller please press the mute button again to take the active caller off hold and speak to the active caller Please note the active caller will not hear any hold music when you put the caller on mute. To unhold the active caller please press the hold button again to take the active caller off hold and speak to the active callerĭuring a call you can put somebody on mute by pressing the mute button to put the active caller on mute. When a call comes in you would be given the option to accept or reject the call that comes through from your VOIP extension.ĭuring a call you can put somebody on hold by pressing the hold button to put the active caller on hold The app will begin dialling the number who you want to call How to answer calls with GS Wave Lite Once you have tapped it will begin to call the number that you have missedĬalling from the phone book First go to your contacts tab Click on the contact you want to call Then press the phone icon to begin calling the number. To redial a number from call history First go to Call History Then pick the number you want to call by tapping on the Dial the number on the keypad Once you have put your number in press the call button to begin calling the number When you press call it will begin calling the number you have dialled. First go to the Dialpad Make sure your VOIP account says ready underneath the ‘s-ip’.
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